F10 Reverse Camera Problem

Hi all Sifus,

Wondering whether anyone has ever had problem with the reverse camera.

I had a reverse camera retrofitted at Ingress Auto Damansara when I bought an F10 from them in 2015.

In late August this year, I sent the car to Ingress Auto for a brake fluid change. A software update was also done, after which the reverse camera is not working any more.

I sent the car back to Ingress Auto in early Sept to get the problem rectified. After 3 weeks of giving me the run-around, the service advisor told me it is likely that the new software update is not compatible with the camera, and they need to refer the problem to their technical department. After another week, I was told that the camera was not compatible with the new software update and they need to check their records on the camera installation.

Now already 4 weeks and still waiting for the problem to be resolved. Has anyone faced similar problem with the reverse camera after updating the software?

Any feedback will be much appreciated. Thanks.

 

That was exactly my 1st thought. An original BMW reverse camera rendered inoperable after a software update??

It was working fine for almost 5 years until the so-called software update was done in late August. Already more than 4 weeks Ingress Auto service and technical departments have been tinkering with it. The SA claimed that they are also in contact with BMW Malaysia for advice. They have reinstalled the software over and over again and now seems to conclude it is due to software incompatibility. Of course, they claimed they have never encountered such an issue before.

Now, they are looking into their records on the installation done 5 years ago and also awaiting their bosses' decision on what to do next !!

Need to chase after them again this week

 

Summary & Update

The F10 was bought from Ingress Auto in late Sept 2015 and a reverse camera was retrofitted there a week later. In late August this year, I sent the car to Ingress Auto for a brake fluid change. A software update was also done, after which the reverse camera was inoperable.

The car was sent back to Ingress Auto in early Sept to rectify the problem. After almost a month of trying to fix the problem, the SA finally told me that the reverse camera was not a genuine BMW but a 3rd party camera. I was surprised and upset, and filed a complaint together with the original Ingress Auto tax invoice and a copy of the credit card slip for the payment of a genuine BMW reverse camera 5 years ago. They agreed to do an internal investigation. Both the salesperson as well as the technician who installed the camera whom I dealt with 5 years ago had since left the company.

So the lesson from this incident is that even though we have paid for a genuine part or accessory; we might still not be getting what we have paid for .

After much back and forth, Ingress Auto finally agreed to replace the reverse camera with a genuine BMW one, which they did last week. I have to thank the senior sales manager, Mr Stace Low for assisting me in resolving this issue amicably.