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The BMW Range
3 Series
E90, E91, E92, E93
Your Ratings for the authourised bmw workshops?
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<blockquote data-quote="ahmz" data-source="post: 478566" data-attributes="member: 17772"><p>Tian Siang Premium Auto, Ipoh</p><p></p><p>1. Waiting time - Turn over time of each service or problem: </p><p>Score: 9 - longest being 3 days to solve the door rattle and various rattling issues. Normally, all within a day. In any case, I always get a loaner car if time taken expected to be more than a day. </p><p></p><p>2. Trouble shooting problem: </p><p>Score: 7 - only issue is on the air con musty smell. Recurring problem, so the troubleshooting must not have been thorough. </p><p></p><p>3. Waiting room and facility</p><p>Score: 6 - I think the waiting room at Ipoh Motors for Mercs is better. Need to improve on the privacy aspect.</p><p></p><p>4. Spares part availability</p><p>Score: 7 - Longest time waiting was approx a week to change the rear turn signal known defect, which is quite fast considering the high demand for that particular item. Never experienced any major defect though to really test their spare parts stocking policy! And hope will never get to test that! (knock on wood!)</p><p></p><p>5. Friendliness of the Service Centre</p><p>Score: 9 - Maybe it's because I'm friends with the Director! LOL</p><p></p><p>6. Charges</p><p>Score: 6 - Normal charge levels for an SC. No complaints. </p><p></p><p>7. Complimentary car</p><p>Score: 10 - Never disappoint so far. To date, have got an X1 and a 523 as complimentary car. </p><p></p><p>8. Written report of service rendered.</p><p>Score: 6 - Normal. And as usual, no report received for warranty work, e.g. rattle issues, rear turn signal defect. </p><p></p><p>9. Overall rating - </p><p>Score: 60/8 = 7.5, which is Above Average, where:</p><p></p><p>1 - 2: Lousy</p><p>3 - 4: Below Average</p><p>5 - 6: Average</p><p>7 - 8: Above Average</p><p>9 - 10: Excellent</p></blockquote><p></p>
[QUOTE="ahmz, post: 478566, member: 17772"] Tian Siang Premium Auto, Ipoh 1. Waiting time - Turn over time of each service or problem: Score: 9 - longest being 3 days to solve the door rattle and various rattling issues. Normally, all within a day. In any case, I always get a loaner car if time taken expected to be more than a day. 2. Trouble shooting problem: Score: 7 - only issue is on the air con musty smell. Recurring problem, so the troubleshooting must not have been thorough. 3. Waiting room and facility Score: 6 - I think the waiting room at Ipoh Motors for Mercs is better. Need to improve on the privacy aspect. 4. Spares part availability Score: 7 - Longest time waiting was approx a week to change the rear turn signal known defect, which is quite fast considering the high demand for that particular item. Never experienced any major defect though to really test their spare parts stocking policy! And hope will never get to test that! (knock on wood!) 5. Friendliness of the Service Centre Score: 9 - Maybe it's because I'm friends with the Director! LOL 6. Charges Score: 6 - Normal charge levels for an SC. No complaints. 7. Complimentary car Score: 10 - Never disappoint so far. To date, have got an X1 and a 523 as complimentary car. 8. Written report of service rendered. Score: 6 - Normal. And as usual, no report received for warranty work, e.g. rattle issues, rear turn signal defect. 9. Overall rating - Score: 60/8 = 7.5, which is Above Average, where: 1 - 2: Lousy 3 - 4: Below Average 5 - 6: Average 7 - 8: Above Average 9 - 10: Excellent [/QUOTE]
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The BMW Range
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Your Ratings for the authourised bmw workshops?
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