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Website programming - is this true?
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<blockquote data-quote="bmwcar" data-source="post: 228203" data-attributes="member: 2286"><p>Interesting question think it relates to business ethics and positiveness - please read the full post to see what you think business is - now if you are a businessman and the following occurs what would you do (sorry, another long post) - apologise as i am not software inclinded but i will use a trading example to explain business ethics and try to make parallels. </p><p> </p><p>1) Its Monday. You run a shop selling PS3. </p><p>2) Someone walks in and buys a PS3 but says that he will come back on Wed to pick it up. Deal is done. You inform him that it has to be picked up on Wednesday as your shop will be renovating on Wednesday for 2 days and if its not picked up, it might get damaged or stolen during renovations.</p><p>3) Wednesday - no sign of the customer</p><p>4) Renovations start and the contractors damage the PS3. Thankfully its superficial and would probably take about 4 hours to repair.</p><p>5) Customer comes back on Friday evening. </p><p> </p><p>Now as a business man - what you have done:-</p><p>a) expected that the customer may be late and put the PS3 in a secure room ( in software speak, i would say that this is the back up that PD was talking about) - Business impact - satisfied customer - definately get repeat business. </p><p> </p><p>b) inform the customer that look, because of his delay, it was damaged as you told him so, but not to worry, you have repaired it at no additional cost and he can pick it up. (it would have eaten into your margin but its 1 more satisfied customer - of course the customer would have been more impressed if you had done a). Software wise - this would be the recovery, repair and then burn into the cd. Business impact - relieved customer - Probably get repeat business</p><p> </p><p>c) repair the PS3 and charge the customer the a nominal cost - customer would be thankful but also wondering why you did not do a). Softwarewise - this would be burn into the cd and charge for 4 hours time. Business impact - relieved customer but probably wondering why a) not done - May get repeat business</p><p> </p><p>d) tell the customer that he did not pick it up on time, thus it got damaged and cannot work any more. Offer to repair it at no cost and then after its repaired, tell the customer it was repaired but now can only run from the electrical powerpoint in your shop so it will be used as a demo unit in your shop for customers to test new games. Make no effort to find out why it cannot run on other electrical points. If the customer wants to play the games just come round to your shop. </p><p>What do you think the customer feels. </p><p> </p><p>I think d) relates best to the naration in my first post of this thread - whatever happened to customer first (though he may not be the most informed) in business? </p><p> </p><p>What do you think?</p></blockquote><p></p>
[QUOTE="bmwcar, post: 228203, member: 2286"] Interesting question think it relates to business ethics and positiveness - please read the full post to see what you think business is - now if you are a businessman and the following occurs what would you do (sorry, another long post) - apologise as i am not software inclinded but i will use a trading example to explain business ethics and try to make parallels. 1) Its Monday. You run a shop selling PS3. 2) Someone walks in and buys a PS3 but says that he will come back on Wed to pick it up. Deal is done. You inform him that it has to be picked up on Wednesday as your shop will be renovating on Wednesday for 2 days and if its not picked up, it might get damaged or stolen during renovations. 3) Wednesday - no sign of the customer 4) Renovations start and the contractors damage the PS3. Thankfully its superficial and would probably take about 4 hours to repair. 5) Customer comes back on Friday evening. Now as a business man - what you have done:- a) expected that the customer may be late and put the PS3 in a secure room ( in software speak, i would say that this is the back up that PD was talking about) - Business impact - satisfied customer - definately get repeat business. b) inform the customer that look, because of his delay, it was damaged as you told him so, but not to worry, you have repaired it at no additional cost and he can pick it up. (it would have eaten into your margin but its 1 more satisfied customer - of course the customer would have been more impressed if you had done a). Software wise - this would be the recovery, repair and then burn into the cd. Business impact - relieved customer - Probably get repeat business c) repair the PS3 and charge the customer the a nominal cost - customer would be thankful but also wondering why you did not do a). Softwarewise - this would be burn into the cd and charge for 4 hours time. Business impact - relieved customer but probably wondering why a) not done - May get repeat business d) tell the customer that he did not pick it up on time, thus it got damaged and cannot work any more. Offer to repair it at no cost and then after its repaired, tell the customer it was repaired but now can only run from the electrical powerpoint in your shop so it will be used as a demo unit in your shop for customers to test new games. Make no effort to find out why it cannot run on other electrical points. If the customer wants to play the games just come round to your shop. What do you think the customer feels. I think d) relates best to the naration in my first post of this thread - whatever happened to customer first (though he may not be the most informed) in business? What do you think? [/QUOTE]
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