Hey guys, I want to share my unpleasant experience at Optimum Kayu Ara that I had today, NOT because I seek any form of compensation or apology, I just want this information to be shared out[SIZE=14.4444446563721px] so[/SIZE] you can be your own judge in this matter. I try to be as neutral as I can be, but before I go into the main topic, let's see my first service at this place on 1st Nov 2014 when I just got my car:
Oil Filter - RM38.60
Front Disc Brakes (Ori) - RM800.00 (RM400 each)
Front Brake Pads (Textar) - RM196.00
Long Shaft Coupling Rubber Disc - RM198.00
Outside Temperature Sensor - RM105.00
Socket - RM25.00
Wire Bushing Contact - RM30.00
Mobil 1 Fully Synthetic 7L - RM399.00
Car Inspection Service - RM60.00
Change Front Disc Brakes & Pads - RM50.00
Remove & Change Long Shaft Coupling - RM100.00
Tax - RM12.60
Total: RM2,014.20
In my opinion prices was rather expensive, especially brake discs and pads. But never mind, I tutup mata, price was agreed upon before any work started. I asked whether could I bring my own parts but they do not allow, never mind, I wanted to establish a long term relationship with a reputable workshop.
Then fast forward to the evening today, which 3 events made me seriously doubt the capability of this workshop to provide a good and honest service to customers:
Event 1: When I arrived, an Indian uncle picked up his E46 and just left. He immediately came back and complained about harsh vibration of his car during Idling. I was standing beside Fai and the uncle in his driver seat, I saw the RPM needle constantly revving up and down when the car is stopped, with gear in D. Fai explained that its the engine mounting that needs to be changed, is bad already. The uncle seemed to accept that and left.
I was rather surprised, as far as I know engine mountings won't cause the RPM to fluctuate in such a manner, fixing the mountings won't fix the RPM issue, but I kept quiet and left it as it is.
Event 2: I requested Fai to check my car's jerking problem, when I let go of the throttle between 1k - 2k RPM, I can feel and see the RPM needle bouncing up and down until the car comes to a stop. Idling has no problem, no vibration and RPM issues. I initially thought was torque converter soon to fail, so I sought a few workshop's opinions: Mr Tan of M-Scope Batu Caves suggested that I check for vacuum leaks, manifold & MAF problems before I touch the gearbox, might save me alot of $$$. Mike from Blue Green confirms the RPM problem, also thinks its not the torque converter, and said he needs more time and the problem to be more intermittent to be able to diagnose properly. A few other workshops though wasn't able to detect the problem at all.
So during Fai's test drive he wasn't able to detect anything. After a while he asked me directly "So what you want to do??"... I was at a loss for words, a professional is asking me this, I didn't know whether he meant it as a joke or something else.
Never mind, I asked him how much does it cost to change my air cond compressor. He said 3K... my jaw dropped, I asked why so expensive (Naidu quoted me RM1.4K), Fai just indifferently said that I can go do it somewhere else if it's too expensive.
Event 3: We went back, he plugged in his scanner to scan for faults, subsequently lighted his cigarette right at my doorstep. My car was filled with smoke, and I don't smoke. Tak apa, I boleh tahan, but just barely. Then came the inevitable moment he flicked his cigarette and the ash "accidentally" flew into my car.
That's it. He crossed the line, I reprimanded his actions, he apologised and offered to vacuum it, [SIZE=14.4444446563721px]but also defended that he "didn't smoke inside my car mahhh"...[/SIZE]
I asked him to keep his scanner and I left as a very pissed off man. Didn't bother to ask about the Beisan vanos seals which I was very interested in
I know event 3 doesn't have anything to do with their professional capabilities, but seriously, I'm abit OCD and I try to keep my car as clean and shiny as possible. Inconsiderate things like that really do piss me off for ages to come :70: .
Again, I seek nothing else but to share my experience, I think a reputable workshop like this shouldn't offer such a level of service to BMW owners. And Fai is right, I'll definitely bring my car elsewhere and won't be back here, ever.
Oil Filter - RM38.60
Front Disc Brakes (Ori) - RM800.00 (RM400 each)
Front Brake Pads (Textar) - RM196.00
Long Shaft Coupling Rubber Disc - RM198.00
Outside Temperature Sensor - RM105.00
Socket - RM25.00
Wire Bushing Contact - RM30.00
Mobil 1 Fully Synthetic 7L - RM399.00
Car Inspection Service - RM60.00
Change Front Disc Brakes & Pads - RM50.00
Remove & Change Long Shaft Coupling - RM100.00
Tax - RM12.60
Total: RM2,014.20
In my opinion prices was rather expensive, especially brake discs and pads. But never mind, I tutup mata, price was agreed upon before any work started. I asked whether could I bring my own parts but they do not allow, never mind, I wanted to establish a long term relationship with a reputable workshop.
Then fast forward to the evening today, which 3 events made me seriously doubt the capability of this workshop to provide a good and honest service to customers:
Event 1: When I arrived, an Indian uncle picked up his E46 and just left. He immediately came back and complained about harsh vibration of his car during Idling. I was standing beside Fai and the uncle in his driver seat, I saw the RPM needle constantly revving up and down when the car is stopped, with gear in D. Fai explained that its the engine mounting that needs to be changed, is bad already. The uncle seemed to accept that and left.
I was rather surprised, as far as I know engine mountings won't cause the RPM to fluctuate in such a manner, fixing the mountings won't fix the RPM issue, but I kept quiet and left it as it is.
Event 2: I requested Fai to check my car's jerking problem, when I let go of the throttle between 1k - 2k RPM, I can feel and see the RPM needle bouncing up and down until the car comes to a stop. Idling has no problem, no vibration and RPM issues. I initially thought was torque converter soon to fail, so I sought a few workshop's opinions: Mr Tan of M-Scope Batu Caves suggested that I check for vacuum leaks, manifold & MAF problems before I touch the gearbox, might save me alot of $$$. Mike from Blue Green confirms the RPM problem, also thinks its not the torque converter, and said he needs more time and the problem to be more intermittent to be able to diagnose properly. A few other workshops though wasn't able to detect the problem at all.
So during Fai's test drive he wasn't able to detect anything. After a while he asked me directly "So what you want to do??"... I was at a loss for words, a professional is asking me this, I didn't know whether he meant it as a joke or something else.
Never mind, I asked him how much does it cost to change my air cond compressor. He said 3K... my jaw dropped, I asked why so expensive (Naidu quoted me RM1.4K), Fai just indifferently said that I can go do it somewhere else if it's too expensive.
Event 3: We went back, he plugged in his scanner to scan for faults, subsequently lighted his cigarette right at my doorstep. My car was filled with smoke, and I don't smoke. Tak apa, I boleh tahan, but just barely. Then came the inevitable moment he flicked his cigarette and the ash "accidentally" flew into my car.
That's it. He crossed the line, I reprimanded his actions, he apologised and offered to vacuum it, [SIZE=14.4444446563721px]but also defended that he "didn't smoke inside my car mahhh"...[/SIZE]
I asked him to keep his scanner and I left as a very pissed off man. Didn't bother to ask about the Beisan vanos seals which I was very interested in
I know event 3 doesn't have anything to do with their professional capabilities, but seriously, I'm abit OCD and I try to keep my car as clean and shiny as possible. Inconsiderate things like that really do piss me off for ages to come :70: .
Again, I seek nothing else but to share my experience, I think a reputable workshop like this shouldn't offer such a level of service to BMW owners. And Fai is right, I'll definitely bring my car elsewhere and won't be back here, ever.
.
