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Message: <blockquote data-quote="Juan Powerblow" data-source="post: 298714" data-attributes="member: 20">Well, I won't be surprised if priority is given to VIP customers or those who have bought higher range cars. However, to share on my own experience, this has more to do with a strong relationship with my SA. It started professionally but over the years, I found her so helpful that I have introduced other happy buyers to her and todate, bought 2 cars from her myself. She also happens to be a veteran with AB, maybe having been around before the bosses joined. In the end, I think she makes a good case for me to the Branch Manager. For that I'm ever more grateful. The 2 prior incidents I spoke off relate to warranty claims for my E46 which took 2 weeks to rectify and late delivery of my E92. Also, it's lucky timing. The time I got the E90 for a month, there were just so many demo cars around. It's fair to say then that getting a courtesy car is not an expected norm but rather exceptional depending on the many factors discussed here. Sorry if I gave that misconception earlier. Also, I can guess this only works where you ask for a courtesy car from the dealer you bought the car from. So, it's not reasonable to expect a courtesy car from Ingress if you had bought your car from AB.</blockquote>