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Message: <blockquote data-quote="Schwepps" data-source="post: 281780" data-attributes="member: 3592">Rachel, if you can, you should try to stick to one service exec/supervisor.  I always do, and it pays off in their doing some things for me which are not regulation. Eg, telling me which parts I should get outside because the company charges triple for the same thing, changing parts which aren't broke because the car's warranty is about to end, etc. And I'm on handphone contact with them anytime of the day or night. I form a relationship in all the service centres I use, from Merc to Perodua.Find a good one, don't shout at him, treat him like a professional, and you'll be pleased with the extra service you get <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /></blockquote>