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Service Issues at AB Glenmarie
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<blockquote data-quote="saat" data-source="post: 339665" data-attributes="member: 77"><p>Any first year Manager will know that capacity must match demand.</p><p> </p><p>After sales service is an anuity business that can potentially generate revenue many times more than the product sale.</p><p> </p><p>If the number of cars grow, then enlarge your facilities. Watch Honda. They invested in making their dealers SSS Centers and in the process, their Customers return to them.</p><p> </p><p>Is AB too stuck up to learn from Honda?</p><p> </p><p>Having been involved in the service inductry all my life, we adjust our capacity to meet demand and recently transformed ourselves thru the use of technology to reduce our queues.</p><p> </p><p>Oh and I forgot. Try to get a service date and see when the next available slot is. Then even on the agreed schduled date, see how long they take to serve you and then see whether they can keep to the first and second promised delivery time. Then see if they called you to inform you that the car is ready for collection as promised.</p><p> </p><p>This has absolutely nothing to do with "too many" cars.</p></blockquote><p></p>
[QUOTE="saat, post: 339665, member: 77"] Any first year Manager will know that capacity must match demand. After sales service is an anuity business that can potentially generate revenue many times more than the product sale. If the number of cars grow, then enlarge your facilities. Watch Honda. They invested in making their dealers SSS Centers and in the process, their Customers return to them. Is AB too stuck up to learn from Honda? Having been involved in the service inductry all my life, we adjust our capacity to meet demand and recently transformed ourselves thru the use of technology to reduce our queues. Oh and I forgot. Try to get a service date and see when the next available slot is. Then even on the agreed schduled date, see how long they take to serve you and then see whether they can keep to the first and second promised delivery time. Then see if they called you to inform you that the car is ready for collection as promised. This has absolutely nothing to do with "too many" cars. [/QUOTE]
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