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Service Issues at AB Glenmarie
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<blockquote data-quote="sparkle" data-source="post: 277032" data-attributes="member: 9146"><p>Im also having problem with Ab Glenmarie.</p><p></p><p>Bought a brand new E90 from AB Glenmarie in Jan 08. Was told only one key is available at that time and another spare key will arrive from their plant in a week or two. And they promise to call me when the key arrives. I waited for 2months, and make a few calls in between to the sales girl, and was promised they will look into the matter. And everytime its me who called and chase them, and she never return my call. FInally i fed up, and in early March, i make a complaint to BMW Malaysia. i demand for the Glenmarie sales manager to call me back to explain why after 2 months i still didnt get my spare key. but nobody call me, and a week after the sales advisor call me back, said they dont know where the key is, and they had to order for a new key and it will take another 2 weeks. that was in the first week of March, and now its already first week April, and nobody called me to explain anything. i guess have to make complaint again to BMW Malaysia.....</p><p></p><p>So frustrating having to chase here and there and make complaint also tak jalan.</p></blockquote><p></p>
[QUOTE="sparkle, post: 277032, member: 9146"] Im also having problem with Ab Glenmarie. Bought a brand new E90 from AB Glenmarie in Jan 08. Was told only one key is available at that time and another spare key will arrive from their plant in a week or two. And they promise to call me when the key arrives. I waited for 2months, and make a few calls in between to the sales girl, and was promised they will look into the matter. And everytime its me who called and chase them, and she never return my call. FInally i fed up, and in early March, i make a complaint to BMW Malaysia. i demand for the Glenmarie sales manager to call me back to explain why after 2 months i still didnt get my spare key. but nobody call me, and a week after the sales advisor call me back, said they dont know where the key is, and they had to order for a new key and it will take another 2 weeks. that was in the first week of March, and now its already first week April, and nobody called me to explain anything. i guess have to make complaint again to BMW Malaysia..... So frustrating having to chase here and there and make complaint also tak jalan. [/QUOTE]
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