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The BMW Range
3 Series
F30, F34
RFT Tires Bulge
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<blockquote data-quote="tc@torpedo" data-source="post: 710457" data-attributes="member: 4674"><p>Just a quick update.</p><p></p><p>In January this year, my 3rd GY RFT blew. That was the last straw.</p><p></p><p>Wrote to GY and they said they would pick up the tyre but never did.</p><p></p><p>Last week, I bantai them on their FB page.</p><p></p><p>Over the last few days, they have been contacting me hoping to 'resolve this matter' - corporate speak for shut the noisy bugger up.</p><p></p><p>This morning, they called up and put me on speaker phone *very serious oredi.</p><p></p><p>They wanted to offer me 'goodwill compensation' - a discount on future purchases.</p><p></p><p>I rejected the offer.</p><p></p><p>I told them even if they gave me free tyres I will reject the offer because this issue is not just about me.</p><p></p><p>Many customers have this problem.</p><p></p><p>I said they should engage the BMW Club forum as many members have this issue and BMW Malaysia too.</p><p></p><p>So if everyone in this club who has had this problem go and collectively complain, I think we should all be able to get this 'goodwill compensation'.</p><p></p><p>To get a discount for future purchases collectively I think is the minimum acceptable response from them.</p><p></p><p>So they have now retreated to discuss what to do next.</p><p></p><p>If you guys wanna get some payback for the grief you have gone thru, go post on their wall here.</p><p></p><p><a href="https://www.facebook.com/GoodyearMalaysia" target="_blank">https://www.facebook.com/GoodyearMalaysia</a></p><p></p><p>Ganbatte!</p></blockquote><p></p>
[QUOTE="tc@torpedo, post: 710457, member: 4674"] Just a quick update. In January this year, my 3rd GY RFT blew. That was the last straw. Wrote to GY and they said they would pick up the tyre but never did. Last week, I bantai them on their FB page. Over the last few days, they have been contacting me hoping to 'resolve this matter' - corporate speak for shut the noisy bugger up. This morning, they called up and put me on speaker phone *very serious oredi. They wanted to offer me 'goodwill compensation' - a discount on future purchases. I rejected the offer. I told them even if they gave me free tyres I will reject the offer because this issue is not just about me. Many customers have this problem. I said they should engage the BMW Club forum as many members have this issue and BMW Malaysia too. So if everyone in this club who has had this problem go and collectively complain, I think we should all be able to get this 'goodwill compensation'. To get a discount for future purchases collectively I think is the minimum acceptable response from them. So they have now retreated to discuss what to do next. If you guys wanna get some payback for the grief you have gone thru, go post on their wall here. [URL="https://www.facebook.com/GoodyearMalaysia"]https://www.facebook.com/GoodyearMalaysia[/URL] Ganbatte! [/QUOTE]
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