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Message: <blockquote data-quote="Siva74" data-source="post: 644510" data-attributes="member: 31643">Dear Bimmerfans,Couldn't help but empathise with Donovan's plight here. Had a colleague who bought a new F10 fitted with Goodyear RFT which developed a similar bulge on the sidewall within a couple of weeks of owning the ride. He took it back to AB Glen. They in turn got the Goodyear folks to look into it who subsequently politely washed their hands off the matter. But to my colleague's dismay when he when to collect the vehicle from AB Glen the noted damaged alloy rim and front bumper..... They (AB Glen) seemed to be rather bemused that my colleague was furious and initially denied responsibility. To cut a story short, my colleague had to escalate the matter to BMW HQ directly and BMW Msia. In a nutshell BMW Msia flew down an independent arbitrator from Spore to solve the dispute both on the tire and the damaged vehicle.I am surprised that BMW Msia and its global HQ counterpart had to intervene in such a manner as it only proves that the local dealerships, atleast the one concerned here isn't up to the mark. I too have never been completely been satisfied with any of the official dealerships in Klang Valley in my own dealing for example when it comes servicing.There is no attention to detail eg. I have had fascias refitted back poorly, smudge marks felt all over the roofliner and even adhesives spilled on middle arms rest and seat. All of which resulting in costly repair which I had to shell out for myself to put right. A simple car seat cover and even rags could have used to prevent such accidents. When I send my vehicle in each time I distress over the mess that I am going to encounter post servicing. They charge premium prices for vehicles sold and servicing but surprisingly their workmanship it below par when we take our car into official dealership for work to be done to our loved rides. This is in stark contrast to my dealings with BMW dealership while living abroad in Europe. I am admit after reading the latter part of my post some bimmerfans might think I am real fussy individual. But you know what "I AM FUSSY" and proud to be so. That's my nature esp in the high pressure line of work that I do where I often don't get second chances. I take this same type A personality trait in everything that I am passionate about including my ride. I would have never allowed the car to be picked up by a customer in the condition it was when I did mine!If I had the means, I wished I could open a exclusive BMW service and repair garage where the customers are treated like friends/brand aficionados not just bags of money with feet! I even thought of a name which I guess is not registered in Msia "BMW CarFellas". Sadly I have neither the finances not the skills set to do so. Maybe in another life.:burnout:</blockquote>

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