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Recent Problem with My SMG
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<blockquote data-quote="artyca" data-source="post: 82956" data-attributes="member: 1072"><p>juan powerblow... totally agree with ya about improving service quality levels!!! </p><p>One thing that needs mention... Investment...</p><p>Malaysian businesses i believe, always look at ROI... they do not want to invest too much in non-cash generating operations - RND, technical training, after sales service etc. and this is the reason why they focus predominantly on sales and not on after sales. Yes, they could raise things a notch and outshine the competition but the change in mindset has to be there, and it has to start from the top!!</p></blockquote><p></p>
[QUOTE="artyca, post: 82956, member: 1072"] juan powerblow... totally agree with ya about improving service quality levels!!! One thing that needs mention... Investment... Malaysian businesses i believe, always look at ROI... they do not want to invest too much in non-cash generating operations - RND, technical training, after sales service etc. and this is the reason why they focus predominantly on sales and not on after sales. Yes, they could raise things a notch and outshine the competition but the change in mindset has to be there, and it has to start from the top!! [/QUOTE]
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