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Recent Problem with My SMG
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<blockquote data-quote="The Necessary" data-source="post: 82729" data-attributes="member: 302"><p>It's BMW <em>Malaysia</em> (Auto Bavaria) that sucks; Incompetent, <em>and</em> Unprofessional. The Sales Persons don't know their product, the Service Advisors are full of Bull, if the "Front Line" are so unknowledgeable, what more the Mechanics that you don't interact with? There just is not enough investment in human capital and an unwillingness to take responsibility for their low levels of service. </p><p></p><p>Why else would I drive down to Singapore to service my BMW?</p></blockquote><p></p>
[QUOTE="The Necessary, post: 82729, member: 302"] It's BMW [i]Malaysia[/i] (Auto Bavaria) that sucks; Incompetent, [i]and[/i] Unprofessional. The Sales Persons don't know their product, the Service Advisors are full of Bull, if the "Front Line" are so unknowledgeable, what more the Mechanics that you don't interact with? There just is not enough investment in human capital and an unwillingness to take responsibility for their low levels of service. Why else would I drive down to Singapore to service my BMW? [/QUOTE]
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