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<blockquote data-quote="saat" data-source="post: 59663" data-attributes="member: 77"><p>The argument does not fly with me.</p><p></p><p>The AB car servicing line of business should be independent of the car retail LoB. It would have its own P&L. Investments in staff training and servicing facilities are paid back from earnings from car servicing/spare parts and not sale of cars. So it should not matter if the car is sold by AB or Car Trade or other importers, all these are revenue. If the car retail LoB wants to enhance their offering of free maintenance, then the retail LoB must compensate the servicing LoB for this. Charging a premium for servicing car "not-sold-here" is OK but total refusal is not.</p><p></p><p>Isnt warranty compensated by the principal?</p></blockquote><p></p>
[QUOTE="saat, post: 59663, member: 77"] The argument does not fly with me. The AB car servicing line of business should be independent of the car retail LoB. It would have its own P&L. Investments in staff training and servicing facilities are paid back from earnings from car servicing/spare parts and not sale of cars. So it should not matter if the car is sold by AB or Car Trade or other importers, all these are revenue. If the car retail LoB wants to enhance their offering of free maintenance, then the retail LoB must compensate the servicing LoB for this. Charging a premium for servicing car "not-sold-here" is OK but total refusal is not. Isnt warranty compensated by the principal? [/QUOTE]
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