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The BMW Range
5 Series
F10, F11, F07
Nightmare on AutoBavaria, Glenmarie!
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<blockquote data-quote="ckchin" data-source="post: 736436" data-attributes="member: 47106"><p>Hey guys.</p><p></p><p>I had similar sour experience with AB Sg Besi recently (early Sept 2015). I made an appointment to check my car vibrations as I suspected engine mounting defects only after 2.5 years with 86000 km on the clock. The SA test drove my car and cannot confirm it was engine mountings. So I left my car for 2 days which I regretted badly.</p><p></p><p>Firstly, my car was driven out again either by the SA or mechanic ROUGHLY to the extend my tyres alignment and rotation were not synchronised ! No wonder they washed my car as i believe it was driven thru many dirty potholes road in Jalan Chan Sow Lin area ! Do you need to drive agrressively to test mounting components ?</p><p></p><p>Secondly, I was told it was wear and tear hence, i cannot claim for defect and my warranty has expired. I cannot believe what I was hearing as I challenged them BMW parts only last less than 100k km. AB only divert the subject to beyond warranty period. I have wrote to BMW Malaysia and again they are on AB side ! All the answers are professionally worded with no responsibilities taken ! Bottom line is do not leave your car with AB as they are simply no responsibilities and commitment to ensure cars are test driven carefully. I felt sorry for the bro's car whom the mechanic hit a kerb. This is totally intolerable !!!</p><p></p><p>I just wrote to the spokeperson for F10 and Global Sales in BMW Germany. Lets see if there are response. If they still write standard crappy reasons, I will write to Alan Harris, MD BMW Malaysia and Dr Norbert Reithofer, Chariman BMW Germany.</p></blockquote><p></p>
[QUOTE="ckchin, post: 736436, member: 47106"] Hey guys. I had similar sour experience with AB Sg Besi recently (early Sept 2015). I made an appointment to check my car vibrations as I suspected engine mounting defects only after 2.5 years with 86000 km on the clock. The SA test drove my car and cannot confirm it was engine mountings. So I left my car for 2 days which I regretted badly. Firstly, my car was driven out again either by the SA or mechanic ROUGHLY to the extend my tyres alignment and rotation were not synchronised ! No wonder they washed my car as i believe it was driven thru many dirty potholes road in Jalan Chan Sow Lin area ! Do you need to drive agrressively to test mounting components ? Secondly, I was told it was wear and tear hence, i cannot claim for defect and my warranty has expired. I cannot believe what I was hearing as I challenged them BMW parts only last less than 100k km. AB only divert the subject to beyond warranty period. I have wrote to BMW Malaysia and again they are on AB side ! All the answers are professionally worded with no responsibilities taken ! Bottom line is do not leave your car with AB as they are simply no responsibilities and commitment to ensure cars are test driven carefully. I felt sorry for the bro's car whom the mechanic hit a kerb. This is totally intolerable !!! I just wrote to the spokeperson for F10 and Global Sales in BMW Germany. Lets see if there are response. If they still write standard crappy reasons, I will write to Alan Harris, MD BMW Malaysia and Dr Norbert Reithofer, Chariman BMW Germany. [/QUOTE]
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Nightmare on AutoBavaria, Glenmarie!
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