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Message: <blockquote data-quote="goks" data-source="post: 645220" data-attributes="member: 25168">Hi,DOnt fret, I have an equally rubbish experiance with Quill. Have been waiting since July for my MRP 528i. The ignorant sales advisor overlooked the process even after being reminded many times by myself, car got delivered by Inokom and they didn't do the paperwork. Car should have been delivered in Nov 1st week, its been sitting in the Quill yard for almost a month, because of these  tidak apa attitude. I would have cancelled on matter of principle but since its an MRP car, duty exempt was already done when i realized their screw up.  Worst case, given i travel s much, they waited until last minute to tell me when i need to pay my balance of down payment when they had weeks do do it. So now further delay as the car cannot be collected until i go back to a bank in M'sia to do the bankers draft! . If it wasnt due to the stock problems of 528, i would have stuck to Ingress where most of my family members got their BMW's! GIven quill's very sorry state of customer service, 3 more colleagues who will return under MRP in Q1 will not go to Quill for their cars! So in short, Quill is as bad as AB from my view.As for your case, you should have demanded for replacement car. Secondly, you should have gone and taken a picture of the car, to see what exactly is the damage, did you ssee? I will demand for some kind of compensation. Check if they have right to drive your car out of their premises without your permission. Else use that to your advantage.These dealers are arrogant, they dont know customer service!Gokula</blockquote>

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