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Message: <blockquote data-quote="DJH" data-source="post: 564459" data-attributes="member: 21411">Let me share a bit of my experience. I called up AB and boy oh boy, they dun layan me and i thought i actually called a kopitiam as the receiver (a lady) sound so ceh-kai. Then i went there also they dun layan me. Heard about these but gotta to see to believe ma, k-poh me. Served me right. Then I went to Quill, ok la but still lag behind compared to japanese make services. I actually had a horrendous experience with SA from Quill. If i tell all here, he will surely be fired. Anyway, the problem started in Nov last year and yet till now, the effect of what he did to me still exist now when I checked personally, a lot of the things he promised are actually not done and it relates to safety and security. I had personally told the Head of Aftersales, BMW M'sia about the after sales services or actually the whole service experience for all their distributors but somehow no improvement done. Guess, they still think the brand will sell the car. No doubt but if they can improve it on par even with the japanese make service, i am very sure they can sell even more cars.</blockquote>