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Message: <blockquote data-quote="saat" data-source="post: 564321" data-attributes="member: 77">Although the experience I have had with the service center of AB was nothing short of frustrating up until recently.With exception to my first experience with AB, all experiences after that with the Sales personnel have been nothing but good.My first contact with AB was in 1996 and that was with a very popular old lady at the old AB Sales office near the Federal Highway.  She turned me off.  She bo layan me probably cos I was wearing shorts and sandals.  I felt she does size up potential buyers and in my case, she figured me out dead wrong, from what you will gather following.A few days later, me and the misus dropped by the JB branch and was well received and served for by the sales person Sharifah.  We were so impressed with her that we unhesitantly put down on an E36 328i.  Sadly she left soon after.In 2000, when it came time to change, I went to AB and was served by the old man Hassan Low.  I bought an E39 525i from him.  Hassan started a friendship that lasted till today.  I also added an E46 318i during this time.  He has since retired but we sometimes meet and talk.When Hassan retired, he  passed me on to another popular female SA but I guess she felt that  I was not a good sales potential for reasons best known to her.  To quote from Vivian Ward in Pretty Woman - "Big mistake. Big. Huge!..."However, since 2007, me and my missus are served by Shiela Razak, the voice you hear on the AB's AVR when you call them.   She will always have time for us, if not just to say hello when we  drop by and whenever we call even when she is not at work.  She has always returned our calls she she cant answer her phone.  She will ensure that we are invited or informed of any AB events.  She does go out of her way to attend to our extra requests.  She has always been polite with me, my missus and my dotter.  She has always shown her utmost respect us two old fogies and gave us her undevided attention.  We are very happy with her such that my entire family are now served by her.  For that she has been rewarded by the purchase of 5 E90's, 1 X5 and 1 Mini Cooper (this does exclude my other contacts that I have recommended to go to her).  I have never had problems with delivery dates.  I must add that I am not accorded the attention because of the number of purchases but rather the number of purchases is the result of the good relationship we have had with her. This is one of the fundamentals of CRM.  Keep your Customers happy and they'll keep coming back to you.AB policy does not allow the SA to "top" up or pay anything out of their pocket to prevent undercutting between SAs.  One SA was dismissed because he fought for the client to get additional discount.  So I will not say anything about it for fear of puting them into trouble and put others in envy.I have gone to Ingress and was not impressed.I also am neighbor to and friends with Roland of Quill.  His sales personnel are good and professional.    But because of the long relationship with Shiela of AB, I will go back to her.So go figure it.  Just dont get me started with AB Service Center.Go ahead and name the person, cos me and namidub have.</blockquote>

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