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Message: <blockquote data-quote="wobbles" data-source="post: 564317" data-attributes="member: 24637">Actually, I later found out that my Sales Exec was also the top rated one at PML for many years in a row - frankly, it didn't come as a surprise to me, given how well she's served my wife and I for so many years. People get to the top of their game for a reason - and people stay at the very top of their game through sheer determination and hard work & dedication.A good sales agent really makes the ENTIRE buying experience a special one - and keeps the customer coming back for more!A bad one sullies the experience & worse, tarnishes the Brand of the car as well!</blockquote>