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My bad day at a workshop
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<blockquote data-quote="Ade" data-source="post: 7373" data-attributes="member: 95"><p>Writing this to share with you all my bad day I had with workshop A. A is an authorized BMW service center. I was stranded the other day without aircond....called a fren to help purchase an ori aircond part from A that cost RM400. Part was sent to me...however, i found out that the wiring was loose. Proceeded to return the part after a month as I wasn't around town but A refuse to accept for a credit note on my arm bush that was changed. The accounts manager told me they have closed their year end account and wont accept any returns....he even proceeded to challenge me if I'm running a business, would you gladly accept return..told him off why not, customer comes first...for such multi-million business..i would even write off that amount just to keep my customer happy....asked me not to bring trouble to him, etc etc...told me also that even if u buy anything in shopping complex..u wont be able to return it...wat blatant and childish remarks from such a big company....i highly regarded this center as one of the best customer service but this really piss me off.... He offered to "sell" for me and return the money once the sale is done...i mean..what's the difference???? He even told me that i should know its year end and they close account and should have called them earlier that u gonna return the part...what the heck....(things ppl do just to let customer eat the dust)... Proceeded to talk to the service manager and he says he will settle it....some argument took off between the accounts manager and service manager but I got my car in the end with that "crap" look on the accounts manager face....Now they telling me the service manager will have to buy the aircond part... Wat's ur take..am i wrong to return something perfectly unused unopened or what? I feel bad for the service manager as no one wants to side him...haih...but both the accounts and service manager are brothers for god sake!!! Guess sheer driving pleasure comes with Sheer Disgust Service...i'm going to buy a Toyota next....</p></blockquote><p></p>
[QUOTE="Ade, post: 7373, member: 95"] Writing this to share with you all my bad day I had with workshop A. A is an authorized BMW service center. I was stranded the other day without aircond....called a fren to help purchase an ori aircond part from A that cost RM400. Part was sent to me...however, i found out that the wiring was loose. Proceeded to return the part after a month as I wasn't around town but A refuse to accept for a credit note on my arm bush that was changed. The accounts manager told me they have closed their year end account and wont accept any returns....he even proceeded to challenge me if I'm running a business, would you gladly accept return..told him off why not, customer comes first...for such multi-million business..i would even write off that amount just to keep my customer happy....asked me not to bring trouble to him, etc etc...told me also that even if u buy anything in shopping complex..u wont be able to return it...wat blatant and childish remarks from such a big company....i highly regarded this center as one of the best customer service but this really piss me off.... He offered to "sell" for me and return the money once the sale is done...i mean..what's the difference???? He even told me that i should know its year end and they close account and should have called them earlier that u gonna return the part...what the heck....(things ppl do just to let customer eat the dust)... Proceeded to talk to the service manager and he says he will settle it....some argument took off between the accounts manager and service manager but I got my car in the end with that "crap" look on the accounts manager face....Now they telling me the service manager will have to buy the aircond part... Wat's ur take..am i wrong to return something perfectly unused unopened or what? I feel bad for the service manager as no one wants to side him...haih...but both the accounts and service manager are brothers for god sake!!! Guess sheer driving pleasure comes with Sheer Disgust Service...i'm going to buy a Toyota next.... [/QUOTE]
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