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Message: <blockquote data-quote="1+2=3" data-source="post: 187643" data-attributes="member: 3028">you are definitely not wrong to do what you did.. those 2 brothers should get a 3rd brother, or hire someone else to handle "customer" issues.  The accounts manager sounds like just what he is, an accounts manager.  No flexibility at all. bought something from a chain selling performance stuff last week, i ended up with the wrong product, and although i had already opened the package, they took it back, and gave me a new, and the correct item of course.you would never dream of such customer service from people like these just a year ago, but i'm guessing the increased competition today has made them stand up and take steps to one-up their competition.</blockquote>