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Message: <blockquote data-quote="ALBundy" data-source="post: 121382" data-attributes="member: 15">Most companies now have KPI (Key Performance Index), heck they even implement it with the GLCs haha. Most of the time its tie to the BIP (Bonus Increment & Promotion). I remembered you are in the insurance industry, now an unit manager? Should not be that difficult yet <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" />Use the KPI effectively and your job will be easy! Set targets that are attainable and be fair. Managing staffs is an art, you can read all the books in the world but its an on-job training program <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /></blockquote>