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The BMW Range
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Hopeless services from Authourise Services Center BMW Malaysia
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<blockquote data-quote="Schwepps" data-source="post: 201849" data-attributes="member: 3592"><p>Having said all I said yesterday about being patient with AB/BMW, I hope you continue to bang tables, Dannis. I just experienced C&C service this morning. Let me describe it to you all:</p><p></p><p>Wifey's 2 year old W211 developed ECM problems last night and the car went into lockdown mode. This morning I had AAM tow it to C&C PJ for free. An Asst Sales Mgr saw it coming in and ran (actually ran) out to greet me. He took me personally to the Customer Service Manager, who called up my service record on his PC right away and said: "Your first time here huh? You usually go to C&C Mutiara."</p><p></p><p>He picked a Service Consultant and BOTH went through my car together. The CS Manager said it's probably just a software or sensor problem and should be fixed by this afternoon or Monday morning, under warranty of course. Then he invited me to have coffee, biscuits, use the massage chairs, etc if I wished. All 3 gave me their calling cards on shaking hands. The whole atmosphere is classy and relaxed and there were not many cars in the workshop, plenty of parking, etc. Every customer is treated like a VIP.</p><p></p><p>I dread to think what awaits me at AB Service when my 325i Sports arrives, so go, go, go, Dannis! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Schwepps, post: 201849, member: 3592"] Having said all I said yesterday about being patient with AB/BMW, I hope you continue to bang tables, Dannis. I just experienced C&C service this morning. Let me describe it to you all: Wifey's 2 year old W211 developed ECM problems last night and the car went into lockdown mode. This morning I had AAM tow it to C&C PJ for free. An Asst Sales Mgr saw it coming in and ran (actually ran) out to greet me. He took me personally to the Customer Service Manager, who called up my service record on his PC right away and said: "Your first time here huh? You usually go to C&C Mutiara." He picked a Service Consultant and BOTH went through my car together. The CS Manager said it's probably just a software or sensor problem and should be fixed by this afternoon or Monday morning, under warranty of course. Then he invited me to have coffee, biscuits, use the massage chairs, etc if I wished. All 3 gave me their calling cards on shaking hands. The whole atmosphere is classy and relaxed and there were not many cars in the workshop, plenty of parking, etc. Every customer is treated like a VIP. I dread to think what awaits me at AB Service when my 325i Sports arrives, so go, go, go, Dannis! :) [/QUOTE]
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