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Message: <blockquote data-quote="astroboy" data-source="post: 359930" data-attributes="member: 4527">Its amazing sometime to see such little things really make a difference in a customer's "shopping" experience! The last time I had such experience was when I signed a rental agreement to a commercial lot and landlord gifted me a Swarovski crystal ornament as big as a cup cake.. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite9" alt=":eek:" title="Eek!    :eek:" loading="lazy" data-shortname=":eek:" />I must admit IA customer service is top notch! and makes u felt ashamed to ask for additional discount..  :top:I like the IA service reminder call because I'm very forgetful, keep forgetting my appointments and it helps to have a nice sweet voice over the other end of the phone line to gently reminding me of the next day's appointment.. felt like attending first date all over again.. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin    :D" loading="lazy" data-shortname=":D" /> :stupid: <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin    :D" loading="lazy" data-shortname=":D" /></blockquote>