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Message: <blockquote data-quote="jennypenny" data-source="post: 653501" data-attributes="member: 28359">i think the owner needs to ask if the checks cost money. because, when a person is admitted into the hospital, he usually wont ask how much. just allowing the doctor to "check" away. maybe he was informed that it will cost "some"money? also, BMW should manage your expectation about the cost of checks. because 10k, is a lot of money. i do believe that BMW had to open up a lot of parts and check which cost time and money, so it cannot be free.1) BMW should inform that these checks cost money upfront.2) owner agrees and proceed to leaving car there.3) BMW should update owner if cost of checking will go up. Either more parts need to be checked and opened.4) owner can say no, because its too pricey? but can also, allow BMW to continue their checks.5) BMW to provide owner with estimated cost of repair and diagnosis.then owners feel safer. the thing about water, is that it "infects" everywhere.</blockquote>