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Message: <blockquote data-quote="ICEMAN 68" data-source="post: 538984" data-attributes="member: 17">quikflyer ...before you could start al the above ... make sure you get the IO to complete the so called KEPUTUSAN KES ...make sure you get this for once ...it's a sketch of the area with some pictures taken from the scene of the accident and finally you need to pay RM5 to obtain the receipt for this piece of paper ...usually it's not that easy to get this if you're not the runner OR a relative of the IO...once you have obtain this KEPUTUSAN kes , you may hand over to your agent so that it would be faster for them to process it ..And before you start going further , it's best to make a call to your insurance AGENT as mentioned above by astroboy ...as they would need to dispatch an adjuster to evaluate the damage and cross out the area which needed to be repaired ...if you go ahead without having an adjuster to evaluate the damage it's gonna be tidious as they may not agreee on certain items that you've replaced  ...Hope this 2 steps somehow be a great info to you ....and as for the KEPUTUSAN KES it would best to leave it to the insurance agent/runner...they know how to get it fast ...or else it's gonna take ages even if you visit them daily ...</blockquote>