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Message: <blockquote data-quote="t2ribena" data-source="post: 495367" data-attributes="member: 3847">the problems of the cars is amplified by the incompetence of the service network here...that is why the experience is unbearable...i have also own new cars which is problematic from other marque but the way it was handle and solution provided is different and most importantly the approach is 10 times better...after having to deal with one of the BMW dealer here for 3 cars I have it enough with them and I don't think I will ever buy from them unless there is some major revamp on how they serve the customer in the after sales service...Owning a Toyota which is not a premium brand when compared to BMW makes me feel better as they have far more superior after sales service as a whole and for me this qualify them to be considered a premium brand...when u say this to the BMW people as a feedback they will go all defensive and sulking and goes without saying hello sir, Toyota car so simple, BMW cars so complex, so for them its always the technicality but they forgot in the first place how to treat a customer which is a very basic expectation...the only pleasant BMW ownership experience is when I join this club and get to makes new fren's which shares the same passion...</blockquote>