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Message: <blockquote data-quote="Maniac" data-source="post: 472928" data-attributes="member: 20491">crap man, reading through these posts, I really feel for you guys. hope it all works out for the best, and BMWM actually takes action to address these customer feedback, not just empty rhetoric. was talking to the wife yest, and we both feel that after-sales service is below par in M'sia, even with luxury/upper end goods/services. the problem - companies don't think long term, and not many companies actually make it a KPI to reward their staff for giving good after sales service! your SA was probably your best friend before you took delivery, and then became a ghost almost immediately after you drove out of the showroom - that was my own experience.the solution - what a difference it would make if employee bonuses are dependant on customer feedback. the voice of the consumer must start to grow louder in order for real changes and improvements!</blockquote>