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Can AB Penang repair SMG
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<blockquote data-quote="planta" data-source="post: 271812" data-attributes="member: 7799"><p>Bro Alan</p><p></p><p>This is my opinion ...SMG is an advance mechanical and electrical feature for e46 generation. If I am not mistaken SMG on e46 was the detune M3 SMG used on E36 track cars. Therefore, this is probably a feature which these AB or any mechanics do not fix daily or weekly like the other E46s in Malaysia.</p><p></p><p>When it was launched in Malaysia, the technicians were sent sent for several technical levels of training but over the years, may be they left AB and with the new models and technologies coming in, the mgmt may not have backfill the lost certified technicians. I know about this coz I happen to know a guy who was sent to such training on the SMG gearbox or engine and have left BMW Malaysia.</p><p></p><p>I agree it is unprofessional of AB Penang to "tai chi" around. May be, they did not do their homework to look back on the technical aspects, technician qualification and proper root cause analysis before tearing down your car.</p><p></p><p>As I told you in our conversation yesterday, escalate this issue with AB Glenmarie and BMW Malaysia. During our factory and AB Glenmarie visit last week, we were welcomed by their BMW service manager. The British guy in blue shirt and red tie. In his briefing he mentioned that he needed inputs from BMWCM member in order to improve BMW service level. So let's give him one real life issue and ask him to fix your case.</p><p></p><p>My suggestion is </p><p></p><p>1) to contact BMWCM rep or committee and find out how to get in touch with this guy. Or you may call directly to AB or BMW Malaysia and ask for him. I can not remember what is his name. Anyone can recall?</p><p></p><p>2) Do not take out your car from AB penang. Ask for it to be transferred to AB Glenmarie to be fixed. They told us their visit, if the other branches can't fix a technical issue, the cars would have to be sent to AB Glenmarie coz that is the biggest service center that has all the equipments and resource to fix BMWs.</p><p></p><p>3) Do not take your car out and let outside mechanics fix it. It is already in AB and screwed up by AB. Let them finish what they started. If you let other hands on it, the liability is null and void. </p><p></p><p>BMWCM should also play a role in this. If a member has such issue with AB or BMW Malaysia, what sort of mediation role the BMWCM can do to its members.</p><p></p><p>Planta</p><p></p><p><img src="http://i190.photobucket.com/albums/z40/mamboking88/BMW%20Factory%20Tour/BMWFactoryVisit066.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p></blockquote><p></p>
[QUOTE="planta, post: 271812, member: 7799"] Bro Alan This is my opinion ...SMG is an advance mechanical and electrical feature for e46 generation. If I am not mistaken SMG on e46 was the detune M3 SMG used on E36 track cars. Therefore, this is probably a feature which these AB or any mechanics do not fix daily or weekly like the other E46s in Malaysia. When it was launched in Malaysia, the technicians were sent sent for several technical levels of training but over the years, may be they left AB and with the new models and technologies coming in, the mgmt may not have backfill the lost certified technicians. I know about this coz I happen to know a guy who was sent to such training on the SMG gearbox or engine and have left BMW Malaysia. I agree it is unprofessional of AB Penang to "tai chi" around. May be, they did not do their homework to look back on the technical aspects, technician qualification and proper root cause analysis before tearing down your car. As I told you in our conversation yesterday, escalate this issue with AB Glenmarie and BMW Malaysia. During our factory and AB Glenmarie visit last week, we were welcomed by their BMW service manager. The British guy in blue shirt and red tie. In his briefing he mentioned that he needed inputs from BMWCM member in order to improve BMW service level. So let's give him one real life issue and ask him to fix your case. My suggestion is 1) to contact BMWCM rep or committee and find out how to get in touch with this guy. Or you may call directly to AB or BMW Malaysia and ask for him. I can not remember what is his name. Anyone can recall? 2) Do not take out your car from AB penang. Ask for it to be transferred to AB Glenmarie to be fixed. They told us their visit, if the other branches can't fix a technical issue, the cars would have to be sent to AB Glenmarie coz that is the biggest service center that has all the equipments and resource to fix BMWs. 3) Do not take your car out and let outside mechanics fix it. It is already in AB and screwed up by AB. Let them finish what they started. If you let other hands on it, the liability is null and void. BMWCM should also play a role in this. If a member has such issue with AB or BMW Malaysia, what sort of mediation role the BMWCM can do to its members. Planta [IMG]http://i190.photobucket.com/albums/z40/mamboking88/BMW%20Factory%20Tour/BMWFactoryVisit066.jpg[/IMG] [/QUOTE]
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