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Message: <blockquote data-quote="Juan Powerblow" data-source="post: 74530" data-attributes="member: 20">Dimples - I found your earlier responses to be reasonably proper and good. However, DV8R sounds like he's been genuinely aggrieved and customers have every right to vent their frustration or share their adverse experience. I'm afraid in your new line, this is something you may see more often. You're in no position to offer anything tangible to redeem cartrade's purported failings. Hence, it is not surprising for DV8R to express his cynicism. I suppose the best thing you can do for your company is to understand the ordeal your customers have to put through with inadequate service and keep us abreast of tangible developments. I have dealt with many unreasonable customers in my work too and there are times when they cross the line and I PUT THEM DOWN. However, now is clearly not the time yet, gurl!Didn't get the chance to wish you all the best in your new job!</blockquote>