Auto Bavaria service super bad?

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muller_horger

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Dear all,Good day to all UDM members,I'm a poor man wish to own UDM, since my good friends start to racun me, infact i try working hard to fullfill my little dreams.....but the nightmare was begin because of AUTOBAVARIA!!!!-Last monday I just walk in the Autobavaria showroom in Jalan Tun Razak (Opp G-Tower) before that I do visit 2 times to survey the price tag.....(not enough money for 328 CBU unit) suddent ppl tell me ther got CKD/SKD unit 328 selling below RM300k. So I just ask the price and ring the call to my wife....She said: if you like it, thn but it!-This is good! So I call the sale person to show me the price tag (i never ask for test drive) just ask for delivery timing....thn trade in my old junk (Toyota Mark X) So they ask me come back tmw, cos used car ppl to see my car value......-Second day, i make my move and show my sincere to the used car dealer.....(he say my car value rm85++ perhaps i do check my car value was around 95k) -So i say is ok, let discuss with the sale person thn i let the dealer know was is the out come....-Thus, the sale person they only offered me rm90 max (as my request may be make it more thn 90k thn will do) the stupid thing start coming up...Sale person say your car no value....we already offered u the best price, you want trade or not? Some more She say i done the reseach in muday.my my car only sale rm80k......thn i told her my spec was diff (Sspec with full optional accessories)Thn.....all is the same japanese car was like that, thn i told her thn why msport bmw sale it in diff price? She answer me this is bmw not japanese car....Oops!!! So, she not dare even how i feel......she say "this is my good price.....i offered rm90k now, you should give me your car within 2days.....omg! Still not edding yet......i ask her can give me few days or till end of january? She say my car value will drop again......thn keep on asking when u give booking? (actually i do bring my money to pay booking since my wife agreed) So, i ask her can just give me a minute? (i would like to think when i can delivered my car to the used car dealer) She say..........."Not enough money don't buy BMW"This my bad story from Autobavaria.......I really dissapointed as you are represented from BMW! I understand i mignt not rich, but i do hard earn money to buy my dream car but got this kind stupid service, perhaps during i buy my toyota mark x was rm180k in 3yrs back......do you think i unable to own the rm289k?After this issued i spoke to my good friend (ppl racun me buy bmw) he ask me bring this issue in the forum.....bcos autobavaria management was in this forum.*Please do respect ppl no matter they willing to buy or not to buy at this moment, showroom was the place to show your products, if you feel that your product too expensive or premium, please put the notice in front the door gate "no money don't come Thank you
 
This is not uncommon. I got a similar treatment from Autobavaria Glenmarie. It went to the extent of them asking, can you even afford the car? I went to Wearnes and got entertained even though I went in a pair of shorts, and a t-shirt. Save yourself the frustration. Imagine, you're at a point in time where the SA needs to be sugar coating everything they say, and imagine what happens when you go back for service or repair. I shudder to think of the treatment they might dish out.

Solution: There are plenty of other dealership. Take your time to visit them all and find yourself the best deal. Don't let this lousy incident change your mind regarding joining the UDM fraternity. You definitely won't regret it.

Regards,
-HypoGXII
 
Go to Wearnes Segambut. No point in giving the AB sales person commission when they treat you badly.
 
I had a different experience at Wearnes last Saturday.

They are our club vendor and they had the car that I was interested in. Made my way there from my place in Shah Alam and braving last Saturday's big gathering traffic risk only to be informed that they had sold it the day before. Could have pm me and say so that I have the opportunity to decide whether to come nevertheless.

Unhappy mood on the start of my weekend. ......
 
LOL...thanks for sharing yr experience, reading this on a Monday morning help to get me going :). It's quite common to hear this type of stories. What's going on with certain people who work with branded car like BMW? Why it is necessary to look down on others esp. if you are car sale men/women, who earn your living from commissions, most likely driving other cars except BMW, struggling like everybody else making ends meet...why do you still have the cheek saying bad things to a potential BMW customer? I think I know why, it is due to a disease that is called an inferiority complex.
 
I have the same experience when I walk into the same dealer in Glenmarie when shopping for my f30. Nobody bother to serve me even though they saw me. I walk in and then walk out after 10 mins. In my mind, since they don't bother, I will go buy from another dealer. Here you go, you just loose a customer.
 
beemerback;796796 said:
I had a different experience at Wearnes last Saturday.

They are our club vendor and they had the car that I was interested in. Made my way there from my place in Shah Alam and braving last Saturday's big gathering traffic risk only to be informed that they had sold it the day before. Could have pm me and say so that I have the opportunity to decide whether to come nevertheless.

Unhappy mood on the start of my weekend. ......

Hi beemerback

We are sorry that we are failed to update you on this promptly. There's a miscommunication internally in Wearnes and we will try to avoid this in the future since BMW Club Malaysia is being supportive to Wearnes.

We do appreciate your feedback which will make us improve and eventually makes us to serve all the members from BMW Club Malaysia better.

As @Wearnes Autohaus, we are trying our best to deliver JOY to you all.
 
Wow! Not only AB ruined their after sales & service reputation, they're now trying to do the same thing with the sales too. Other dealers go :top:
 
Must say very nice of Wearnes to reply and apologize on their part. Well i hope the rest of the BMW dealers will learn and correct themselves in the near future. :cheers:
 
My opinion,stay away from those bad-attitude sales person and/or dealer.They are not the only one who sells BMW.Many more dealers to choose from.
Just like going to any shops when u dont like the way how you are treated,just go elsewhere.

And in our very own BMWCM forum, Wearnes Autohaus have their representative here in place,making it easier for you to communicate the wants and needs from a potential customer.

Why not give them a try?
 
beemerback;796796 said:
I had a different experience at Wearnes last Saturday.

They are our club vendor and they had the car that I was interested in. Made my way there from my place in Shah Alam and braving last Saturday's big gathering traffic risk only to be informed that they had sold it the day before. Could have pm me and say so that I have the opportunity to decide whether to come nevertheless.

Unhappy mood on the start of my weekend. ......

Wah, want to buy new car also never call me to kaypoh... If you are dumping your X5, let me know...
 
Jarance,

He already long time ago dumped his cancer-stricken X5 for a e60 LCI 525i. You want to buy a e39 525i?
 
Herbert;796885 said:
Jarance,

He already long time ago dumped his cancer-stricken X5 for a e60 LCI 525i. You want to buy a e39 525i?

Really? He got the E60. Shuck, didnt hear him mention about it when I saw him at the last meetup..

E39 not my cup of tea. I am still the 3 series guy.. (young at heart mah)
 
hoi...u mean ppl who drive 5sili old ah....sfgcgbbhyyuiyrredhj

jarance;796886 said:
Really? He got the E60. Shuck, didnt hear him mention about it when I saw him at the last meetup..

E39 not my cup of tea. I am still the 3 series guy.. (young at heart mah)
 
Maybe someone could start a "Good SA / Dealer, Bad SA / Dealer" thread if there's not already one.
 
Herbert;796885 said:
Jarance,

He already long time ago dumped his cancer-stricken X5 for a e60 LCI 525i. You want to buy a e39 525i?

Moving on? :4:
 
jarance;796884 said:
Wah, want to buy new car also never call me to kaypoh... If you are dumping your X5, let me know...

where got new..its a pre-reg. want to test also no chance...luckily never called you leh...
 
jarance;796886 said:
Really? He got the E60. Shuck, didnt hear him mention about it when I saw him at the last meetup..

thought i mentioned to you before...mr VP recommended getting a 525i LCi model..did just that..no regrets...enjoy overtaking most cars on the road when "angin" naik kepala.
 
It's not the Company/Dealer in most cases.

It's the sales people that make the difference. No point finger pointing at AB or whoever as I believe they are some who has good reviews from there.

It's the attitude of these sales people that actually ruin the brand of the company/dealer.

If you have set your heart out on a BMW, don't fret..take your time, I believe they are many here who can recommend you a good sales person.

Good luck shopping :)
 
muller_horger;796785 said:
She say..........."Not enough money don't buy BMW"

This is the sale person name : Alice Chin (Sale advisor) 012 3350039

This was very-very....bad statement came from a SA. What the fcuk.. SA is this, who she thought she is :argh:
 
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