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<blockquote data-quote="2cents" data-source="post: 116078" data-attributes="member: 233">&quot;...Yeah well... don&#039;t know whether he went to look for my parts or not but it was only later that he asked me whether to change or to repair, that is after you left, 2 cents my man.... didn&#039;t expect him to do in 5 minutes either as i specifically asked him how long he needed and add an extra 1 hour for buffer coz i know oso workshop biasa la...&quot;I can understand how u must feel about Customer Care, efficiency &amp; PR Communications -big words in our world but to these small business owners, they&#039;re not likely to understand these values in the same way we do...biasa laa. He ain&#039;t da only small biz owner who does works dis way. Yes, I hav da same gripes too but what&#039;s important to me is that he does a good diagnosis &amp; a good job.But having said that, nobody&#039;s perfect either - altho seldom, at times I&#039;ve had to return to him at least a coupla times over a single problem...so Nikkiboy I don&#039;t expect him to solve it in 5 mins either!</blockquote>

[QUOTE="2cents, post: 116078, member: 233"] "...Yeah well... don't know whether he went to look for my parts or not but it was only later that he asked me whether to change or to repair, that is after you left, 2 cents my man.... didn't expect him to do in 5 minutes either as i specifically asked him how long he needed and add an extra 1 hour for buffer coz i know oso workshop biasa la..." I can understand how u must feel about Customer Care, efficiency & PR Communications -big words in our world but to these small business owners, they're not likely to understand these values in the same way we do...biasa laa. He ain't da only small biz owner who does works dis way. Yes, I hav da same gripes too but what's important to me is that he does a good diagnosis & a good job. But having said that, nobody's perfect either - altho seldom, at times I've had to return to him at least a coupla times over a single problem...so Nikkiboy I don't expect him to solve it in 5 mins either! [/QUOTE]

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