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Message: <blockquote data-quote="Juan Powerblow" data-source="post: 298111" data-attributes="member: 20">I have talked to the senior guys at Ingress and their secret in providing good service is in their processes. In fact, one of 'em took time off to work and study how things are done in one of the world's largest BMW centre overseas for 6 months! Now, that's what I call commitment to excel.  I do hope you guys be fair to them cos they don't make money from servicing your minor gripes and complaints. If you find them good, it's only deserving that they get to do your regular servicing as well. Intro buyers to them too. This kinda of goodwill has it's long term benefits, both ways! Paulpaul2, please mind your language! This is a public forum for which a lot of us have tirelessly worked to preserve its reputation and standing. I won't warn you again!</blockquote>