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Message: <blockquote data-quote="lewint" data-source="post: 391884" data-attributes="member: 16863">hi LeMans755, in addition to my reply to ALBundy's post, i can tell you of one other instance where i made an appointment to get a faulty light bulb swapped out. appointment was for 9am. i was made to wait till 12 noon before someone attended to my simple request (which was a paid request). as u can imagine, i was not happy (to put it mildly). i still hold resentment till this day. so bottom line, don't bother making an appointment. you ain't important enough. unless you are a VIP or you own a 7 series and your driver can wait there the whole day everyday for AB to attend to you whenever they feel like it. ps. if you are going to ask me why didn't i just leave after the first hour or two, don't. my reply will be obvious (along the lines of "investment").</blockquote>