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The BMW Range
5 Series
E60, E61
530d 2004 - my ultimate driving pleasure or my ultimate driving headache?
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<blockquote data-quote="shamkasio" data-source="post: 607338" data-attributes="member: 13904"><p>Thanks all for the very constructive and spirit-lifting inputs. If AB is not taking my last email to them seriously, I will definitely take the car out of their workshop and take it to other workshop. In the mean time I am taking the mechanics in AB to task with my queries. The last message I got from the senior Customer Service Officer was "My manager and also xxx (the officer in-charge) is working on it together with technical team...". I guess now they start to take me seriously.</p><p></p><p>While I am away, I guess thats nothing much I could do other than wait for their next response.</p><p></p><p>I know some of the parts mentioned in their quotation need to be changed. What I am not happy about is the time they take to come up with that RM18k quotation and they did not bother to check with the history of the car of which was fully maintained by them. Really cant see the logic of quoting me to change the battery while they were the ones who changed the battery last Sept.</p><p></p><p>I am actually preparing myself to take this issue as high as the CEO of Sime Darby, unless the technical expert @ AB really pull their socks.</p><p></p><p>Wish me luck friends.. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> The real action will start on Saturday when I am back in town!</p></blockquote><p></p>
[QUOTE="shamkasio, post: 607338, member: 13904"] Thanks all for the very constructive and spirit-lifting inputs. If AB is not taking my last email to them seriously, I will definitely take the car out of their workshop and take it to other workshop. In the mean time I am taking the mechanics in AB to task with my queries. The last message I got from the senior Customer Service Officer was "My manager and also xxx (the officer in-charge) is working on it together with technical team...". I guess now they start to take me seriously. While I am away, I guess thats nothing much I could do other than wait for their next response. I know some of the parts mentioned in their quotation need to be changed. What I am not happy about is the time they take to come up with that RM18k quotation and they did not bother to check with the history of the car of which was fully maintained by them. Really cant see the logic of quoting me to change the battery while they were the ones who changed the battery last Sept. I am actually preparing myself to take this issue as high as the CEO of Sime Darby, unless the technical expert @ AB really pull their socks. Wish me luck friends.. :) The real action will start on Saturday when I am back in town! [/QUOTE]
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530d 2004 - my ultimate driving pleasure or my ultimate driving headache?
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